Challenges
Joffroy Global, known for facilitating the movement of goods across the US-Mexico border, was dealing with a series of operational bottlenecks:
- Manual Workload: Customs filing and document handling were predominantly manual, requiring staff to input data from thousands of invoices and declarations each month. This was not only time-consuming but also prone to errors.
- Growing Volume: As demand for Joffroy’s services increased, the volume of paperwork created logistical challenges. Scaling the business meant potentially adding more clerical staff, driving up costs and complicating workflows.
- Delays and Errors: Any inaccuracies in manual data entry or delays in filing had costly consequences, including potential penalties and shipment delays.
These obstacles were limiting Joffroy's ability to grow sustainably and respond to customer needs quickly.
Solution
Joffroy integrated with Reform to introduce a robust automation layer across its forwarding and customs operations. Reform’s document processing modules automated the extraction and processing of data from invoices, customs documents, and shipping paperwork
- Reform's APIs were connected directly with Joffroy’s internal warehouse management and customs systems.
- Reform’s AI accurately extracts data from commercial invoices and shipping documents, ensuring that information flows into the systems without manual input.
Results
Since deploying Reform’s AI automation, Joffroy Global has fundamentally changed how it manages its logistics and customs workflows:
- Joffroy has seen an 85% reduction in the time spent processing commercial invoices — allowing them to handle their growing workload without adding staff, while also freeing existing staff to focus on more valuable tasks.
- Within 1 month, the risk of errors and compliance issues has dropped, ensuring smoother processing and avoiding delays or penalties.
- Real-time updates eliminated the risk of delays in processing, offering improved customer experience.
Looking Ahead
As Joffroy continues to grow, the company plans to expand Reform’s AI automation further into other areas including accounting. By continuing to eliminate bottlenecks, Joffroy aims to improve its ability to service clients more efficiently.
